Last updated: 13 June 2026 · Effective: 13 June 2026
MediHost AI Technologies Private Limited · CIN: U62013TS2026PTC215115 · DPIIT: DIPP263024 · Patent: 202641047349
MediHost AI Technologies Private Limited ("MHAI", "we", "us", "our") is a healthcare technology company incorporated in India (CIN: U62013TS2026PTC215115), headquartered at Hyderabad, Telangana, India 500090. We operate the MediHost AI platform at medihostai.com — an AI-powered marketing, hospital management, and revenue cycle management SaaS platform for independent healthcare clinics operating across 159 countries.
We are a globally operating Indian company. All data is processed and stored on AWS infrastructure located in Mumbai, India (ap-south-1 region). We do not have physical offices in every country we serve — but we are committed to opening local offices in countries where our business volume and user base justify a local presence.
| Category | Examples | Purpose |
|---|---|---|
| Identity | Name, professional title, medical registration number | Account creation, compliance display |
| Contact | Email, phone number, clinic address | Service delivery, support, billing |
| Financial | Payment method (processed by Razorpay/Stripe — we do not store card data) | Subscription billing |
| Clinical (clinic-level) | Patient records entered by clinic staff | HMS functionality — you are the data controller for patient data |
| Usage | Login times, feature usage, AI generation logs | Product improvement, fraud prevention |
| Device | IP address, browser type, country | Security, locale detection, compliance |
| Communications | WhatsApp messages, emails sent via platform | AI receptionist (Clara) functionality |
We process your personal data for the following purposes, each with a lawful basis:
| Purpose | Lawful Basis |
|---|---|
| Providing the platform and HMS services | Contract performance |
| Processing subscription payments | Contract performance |
| Sending transactional emails and WhatsApp messages | Contract performance / Legitimate interest |
| AI website generation and marketing content | Contract performance |
| Compliance with applicable laws | Legal obligation |
| Fraud prevention and security | Legitimate interest |
| Product analytics and improvement | Legitimate interest |
| Marketing communications (opt-in only) | Consent |
All personal data is stored on Amazon Web Services (AWS) infrastructure in Mumbai, India (ap-south-1). We implement industry-standard security measures including:
| Recipient | Purpose | Location |
|---|---|---|
| Razorpay | Payment processing (India) | India |
| Stripe | Payment processing (International) | USA (SCCs applied) |
| Resend | Transactional email delivery | USA (SCCs applied) |
| Meta (WhatsApp Cloud API) | AI receptionist messaging | USA (SCCs applied) |
| AWS | Cloud infrastructure and storage | India (Mumbai) |
| Anthropic | AI content generation (Claude API) | USA (SCCs applied) |
We do not sell your personal data. We do not share your data with third parties for advertising purposes.
We retain your personal data for the duration of your subscription plus 3 years for legal and compliance purposes. Patient data entered into the HMS is retained for the period required by applicable healthcare regulations in your jurisdiction (typically 7–10 years). You may request deletion of your account data at any time by contacting our grievance officer.
As a resident of India, you have the following rights under the Digital Personal Data Protection Act 2023, enforced by the Data Protection Board of India:
To exercise these rights, contact our Grievance Officer (details in Section 12).
As a resident of the UAE, you have rights under Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), enforced by the UAE Data Office:
Our platform operates from India. Data transfers to India are governed by standard contractual clauses. To exercise your rights, contact saicharanpakala@medihostai.com.
As a UK resident, you have rights under the UK General Data Protection Regulation, enforced by the Information Commissioner's Office (ICO, ico.org.uk):
You have the right to lodge a complaint with the ICO at ico.org.uk. Our lawful basis for processing is contract performance and legitimate interest. International transfers to India are covered by the UK Adequacy Framework or standard contractual clauses.
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) as amended by the CPRA. Residents of Virginia, Colorado, Connecticut, Texas, and other states with privacy laws have similar rights:
We do not sell personal information. We are not a HIPAA Covered Entity or Business Associate — our platform is HIPAA-conscious by design. To exercise your rights, contact saicharanpakala@medihostai.com.
As an EU resident, you have rights under the General Data Protection Regulation (GDPR), enforced by your national Data Protection Authority:
International transfers from the EU to India are governed by Standard Contractual Clauses (SCCs). You may lodge a complaint with your national DPA.
As a Brazilian resident, you have rights under the Lei Geral de Proteção de Dados (LGPD), enforced by the Autoridade Nacional de Proteção de Dados (ANPD):
For residents of Indonesia (UU PDP), Thailand (PDPA), Vietnam (PDPD), Philippines (Data Privacy Act 2012), and other Southeast Asian jurisdictions, you have the right to access, correct, delete, and port your personal data. Contact saicharanpakala@medihostai.com to exercise these rights.
For residents of Nigeria (NDPR), Kenya (Data Protection Act 2019), South Africa (POPIA), and other African jurisdictions, you have the right to access, correct, delete, and object to processing of your personal data. Contact saicharanpakala@medihostai.com to exercise these rights.
日本にお住まいの方は、個人情報の保護に関する法律（APPI）に基づき、個人情報の開示・訂正・利用停止を請求する権利があります。お問い合わせ: saicharanpakala@medihostai.com
대한민국 거주자는 개인정보 보호법(PIPA)에 따라 개인정보 열람, 정정, 삭제, 처리정지를 요청할 권리가 있습니다. 문의: saicharanpakala@medihostai.com
Türkiye'de ikamet edenler, Kişisel Verilerin Korunması Kanunu (KVKK) kapsamında kişisel verilerinize erişim, düzeltme ve silme hakkına sahipsiniz. İletişim: saicharanpakala@medihostai.com
پاکستان میں رہنے والے افراد کو ذاتی ڈیٹا تک رسائی، درستگی اور حذف کا حق حاصل ہے۔ رابطہ: saicharanpakala@medihostai.com
MediHost AI Technologies is a globally operating Indian company. We are committed to opening local offices in countries where our business volume warrants a physical presence. Until then, all privacy matters are handled by our India-based team with the same standards expected by your local jurisdiction.
We use essential cookies for authentication and locale detection. We use analytics cookies (opt-in) to improve the platform. We do not use advertising or third-party tracking cookies. You can manage cookie preferences in your browser settings.
We will notify you of material changes to this Privacy Policy via email and an in-platform notification at least 30 days before the change takes effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.